Privacy Notice

What This Covers

This notice covers Pharmtrue customer-facing digital services, including the online menu and order-ahead pickup flow. It explains the customer data used to receive pickup requests, send service messages, match an order to the right person, and support final in-store verification.

This notice does not replace any pharmacy, cannabis-compliance, employment, patient, or vendor notice that may apply in a separate context.

Information We Collect For Online Pickup

When you place an online pickup request, we may collect:

• first and last name;
• date of birth;
• phone number and/or email address for order updates;
• pickup location, pickup window, cart items, quantity, and estimated total;
• optional order notes or staff instructions you choose to provide;
• optional ID or license information if you choose to add it for profile matching; and
• technical information such as browser, device, source link, and timestamps used for security, troubleshooting, and order-flow analytics.

How We Use Customer Information

We use customer information to:

• receive, prepare, update, cancel, or complete pickup requests;
• help staff match an order to the correct customer or existing customer profile where appropriate;
• send order-service messages such as received, ready, unavailable, substitution, delay, or cancellation updates;
• support in-store ID, age, eligibility, purchase-limit, and compliance checks;
• resolve customer-service questions and prevent duplicate orders;
• protect the security and reliability of the website and app; and
• measure broad storefront performance, such as search, cart, and order-state activity.

Marketing Updates And Consent

Order updates are service messages related to your pickup request. Marketing updates are separate and optional.

We do not treat placing an order as automatic consent to marketing messages. If a signup or consent option is offered, it should be presented separately from order-service communication.

Sharing And Service Providers

We may share information only as needed with:

• authorized Pharmtrue staff who prepare, verify, or support orders;
• approved service providers for hosting, email delivery, security, analytics, operations, and customer support;
• point-of-sale, inventory, customer-profile, or compliance systems used to verify final in-store transactions; and
• legal, regulatory, law-enforcement, court, accounting, tax, or audit processes when required or appropriate.

Pharmtrue does not sell customer personal information.

Age, ID, And Final Verification

Some Pharmtrue products and services are age-restricted or eligibility-restricted. Online pickup requests help staff prepare, but they do not guarantee final sale, final price, inventory hold, eligibility, or product availability.

Customers must complete applicable in-store verification before payment or pickup. Staff may cancel, update, or refuse an order when required by availability, eligibility, legal, safety, or operational requirements.

Retention And Deletion

We retain order, communication, audit, security, and compliance records for as long as needed for business operations, legal requirements, audit needs, dispute resolution, system integrity, or required recordkeeping.

When information is no longer needed, Pharmtrue may delete it, de-identify it, archive it under restricted access, or dispose of it according to approved retention and disposal practices.

Security

We use role-based access controls, encrypted transport, hosted application controls, audit logging, and internal handling rules to protect sensitive information. No website or app can be guaranteed completely secure, but we work to limit access to people and systems with a real operational need.

Contact

Questions about this notice or Pharmtrue data handling can be directed to:

Pharmtrue
info@pharmtrue.care

Joaquin Acosta
Managing Partner / CEO
joaquin@pharmtrue.care